Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by eos77 through our website (eos77.cam), mobile applications, customer service channels, and any other digital touchpoints where you interact with our services. This policy covers all users, including registered players, visitors browsing our website, and individuals who contact our customer support team.

eos77 operates as an online gaming platform serving players in Indonesia and other jurisdictions where our services are legally accessible. We are committed to complying with applicable data protection laws and regulations, including international standards for data privacy and security. This policy should be read in conjunction with our Terms and Conditions, which govern your overall use of the eos77 platform.

We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through email notification to registered users and prominent notice on our website. Your continued use of eos77 services after notification of changes constitutes acceptance of the updated policy.

2. Information We Collect

eos77 collects various types of personal information necessary to provide our gaming services, comply with legal obligations, and improve your user experience. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for an account, use our services, or communicate with us, you voluntarily provide the following information:

• Account Registration Data: Full legal name, date of birth, email address, mobile phone number, residential address, preferred currency, and password.
• Identity Verification Documents: Government-issued identification (Indonesian KTP or passport), proof of address (utility bills, bank statements), and selfie photographs for KYC (Know Your Customer) verification purposes.
• Financial Information: Bank account details, e-wallet account information, payment card details (processed securely through third-party payment processors), transaction history, and deposit/withdrawal records.
• Communication Data: Contents of your communications with our customer support team via email, live chat, WhatsApp, or other channels, including support tickets, complaint records, and feedback.
• Profile Preferences: Communication preferences, marketing opt-in/opt-out selections, responsible gaming limit settings, and account personalization choices.

2.2 Information Collected Automatically

When you access and use the eos77 platform, we automatically collect certain technical and usage information:

• Device and Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution, device identifiers (IMEI, advertising ID), and mobile network information.
• Usage and Behavioral Data: Pages visited, features used, time spent on platform, gaming activity (bets placed, games played, wagering patterns), click-through rates, search queries, and navigation paths.
• Location Data: Approximate geographic location derived from IP address to ensure compliance with geographic restrictions and to provide localized services.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixel tags, and similar technologies to enhance functionality, remember your preferences, and analyze platform usage. See Section 8 for detailed cookie information.

2.3 Information from Third-Party Sources

We may receive information about you from external sources to supplement the data you provide, including:

• Payment Processors: Transaction status, payment verification, and fraud prevention data from banks, e-wallet providers, and payment gateway partners.
• Identity Verification Services: Background verification, fraud detection, and identity authentication data from specialized KYC service providers.
• Marketing Partners: Aggregated demographic and interest data from advertising partners (only where you have consented to such data sharing).
• Public Sources: Publicly available information used for fraud prevention and regulatory compliance purposes.

3. How We Use Your Information

eos77 uses your personal information for legitimate business purposes related to providing, maintaining, and improving our gaming services. Specific uses include:

3.1 Service Provision and Account Management

• Creating and managing your player account
• Processing your bets, wagers, and gaming transactions
• Processing deposits and withdrawals through your chosen payment methods
• Providing customer support and responding to your inquiries
• Communicating important account information, transaction confirmations, and service updates
• Managing responsible gaming tools and self-exclusion requests

3.2 Legal and Regulatory Compliance

• Verifying your identity, age, and eligibility to use gambling services (KYC compliance)
• Preventing fraud, money laundering, and other illegal activities (AML compliance)
• Detecting and preventing underage gambling
• Maintaining records for audit and regulatory reporting purposes
• Responding to legal requests, court orders, and law enforcement inquiries
• Complying with licensing requirements and gaming regulations

3.3 Platform Security and Fraud Prevention

• Monitoring for suspicious activity and fraudulent behavior
• Detecting multiple accounts and bonus abuse
• Protecting against cyber attacks, hacking, and unauthorized access
• Investigating player disputes and complaint resolution
• Maintaining platform integrity and fair gaming standards

3.4 Marketing and Communication (With Your Consent)

• Sending promotional offers, bonuses, and special deals tailored to your interests
• Notifying you about new games, features, and platform updates
• Conducting customer surveys and gathering feedback
• Personalizing your experience with relevant content and recommendations

You may opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails. Opting out does not affect essential service communications related to your account and transactions.

3.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform functionality and user experience
• Conducting A/B testing and feature optimization
• Developing new products, services, and features
• Generating anonymized aggregate statistics for business intelligence

4. Legal Basis for Processing

eos77 processes your personal information based on the following legal grounds:

Processing Purpose	Legal Basis
Account management and service delivery	Performance of contract (Terms & Conditions)
KYC verification and fraud prevention	Legal obligation and legitimate interests
Payment processing	Performance of contract and legal obligation
Marketing communications	Your explicit consent (opt-in)
Platform security and improvement	Legitimate interests in protecting users and improving services
Regulatory compliance and reporting	Legal obligation under gaming regulations

5. How We Share Your Information

eos77 does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

5.1 Service Providers and Business Partners

• Payment Processors: Banks, e-wallet providers, payment gateways (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) to process your financial transactions.
• Identity Verification Services: Third-party KYC providers to verify your identity and age.
• Game Providers: Software vendors supplying casino games, slots, and live dealer services.
• Cloud Hosting Providers: Secure data storage and infrastructure services.
• Customer Support Tools: Helpdesk and live chat software providers.
• Marketing Platforms: Email service providers and analytics tools (only for users who have opted in to marketing).

All third-party service providers are contractually bound to protect your data and use it only for specified purposes. They may not use your information for their own independent purposes.

5.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulators, courts, or other governmental authorities when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, subpoenas, court orders, or regulatory requests
• Enforce our Terms and Conditions or other agreements
• Protect the rights, property, or safety of eos77, our users, or the public
• Investigate fraud, money laundering, or other illegal activities
• Respond to emergency situations involving threats to personal safety

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent website notice before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other parties when you have given explicit consent for such sharing, such as participating in co-branded promotions or third-party surveys.

6. Data Security Measures

eos77 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

6.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Secure Authentication: Password hashing using strong cryptographic algorithms, optional two-factor authentication (2FA), and session management controls.
• Firewall Protection: Multi-layered firewall systems protect our infrastructure from external threats.
• Intrusion Detection: Real-time monitoring systems detect and respond to potential security breaches.
• Vulnerability Management: Regular security audits, penetration testing, and prompt patching of software vulnerabilities.

6.2 Organizational Safeguards

• Strict access controls limiting employee access to personal data based on job requirements
• Mandatory security training for all staff handling personal information
• Confidentiality agreements with all employees and contractors
• Regular security awareness programs and incident response drills
• Data minimization practices to collect only necessary information

6.3 Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law, typically within 72 hours of becoming aware of the breach. The notification will include information about the nature of the breach, the data affected, and steps we are taking to mitigate harm.

7. Data Retention

eos77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Account Data: Retained for the duration of your account plus 7 years after account closure to comply with financial regulations and anti-money laundering requirements.
• Transaction Records: Retained for 7 years as required by financial and gaming regulations.
• Identity Verification Documents: Retained for 7 years after account closure for regulatory compliance.
• Marketing Communications Data: Retained until you withdraw consent or for 3 years after last interaction, whichever is earlier.
• Website Analytics Data: Typically retained for 26 months in anonymized/aggregated form.

After the applicable retention period, personal information is securely deleted or anonymized so that it cannot be associated with you.

8. Cookies and Tracking Technologies

eos77 uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform usage. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including session management, security, and load balancing. These cannot be disabled without affecting core services.
• Performance Cookies: Collect anonymous data about how you use our platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences (language, currency, login details) to provide a personalized experience.
• Marketing Cookies: Track your browsing behavior to deliver relevant advertisements and measure campaign effectiveness (only with your consent).

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block cookies, delete existing cookies, or receive warnings before cookies are stored. However, disabling essential cookies may prevent you from accessing certain platform features. Third-party advertising cookies can be controlled through industry opt-out mechanisms.

9. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information (subject to legal retention requirements).
• Right to Restrict Processing: Request limitation of how we process your data in certain circumstances.
• Right to Data Portability: Receive your personal information in a structured, machine-readable format for transfer to another provider.
• Right to Object: Object to processing based on legitimate interests or for marketing purposes.
• Right to Withdraw Consent: Withdraw previously given consent for marketing or other optional processing activities.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 11. We will respond to verified requests within 30 days. Please note that certain requests may be subject to legal limitations (e.g., we may be required to retain certain data for regulatory compliance despite a deletion request).

10. International Data Transfers

eos77 operates internationally, and your personal information may be transferred to, stored in, or processed in countries outside Indonesia where our servers, service providers, or partners are located. These countries may have different data protection standards than Indonesia. When we transfer your data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by data protection authorities
• Ensuring recipients adhere to recognized data protection frameworks
• Implementing additional security measures for cross-border transfers

By using eos77 services, you acknowledge and consent to the international transfer of your personal information as described.

11. Children's Privacy

eos77 services are intended exclusively for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and terminate the associated account. Parents or guardians who believe their child has provided personal information to eos77 should contact us immediately at [email protected].

12. Third-Party Links

The eos77 platform may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy applies only to information collected by eos77. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit through links on our platform.

13. Contact Information and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Data Protection Team:

• Email: [email protected] or [email protected]
• Live Chat: Available 24/7 through the eos77 website
• WhatsApp: +62 812 3456 7890 (08:00-23:00 WIB)

We take all privacy concerns seriously and will investigate and respond to your inquiry within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.